DebtStoppers Knowledge Base

How to create ticket 1

• How to submit a ticket.

FAQ 16

• How do I create a new contact?
• How do I create a new matter?
• How do I file a case?
• How do I import creditors and property for Schedules A-F?
• How do I add my ECF and PACER credentials to StratusBK?

View all 16

Contacts 7

• How do I change the name of a contact that has already been created?
• How do I search for a contact by the phone number?
• How do I search for contacts and use filters on the contact list?
• How do I change my default attorney office?
• How do I validate a mailing address with the USPS?

View all 7

Matters 72

• How do I add a filing attorney to a matter?
• How do I duplicate an existing matter?
• How can I order a joint credit report after running an individual credit report?
• How do I process a payment in StratusBK?
• Why is my search with a case # not pulling up the matter?

View all 72

Calendar 4

• How do I create a new appointment in the calendar?
• How do I use the calendar?
• How do I create a saved filter on the calendar?
• How do I export my StratusBK calendar into Google Calendar or Outlook?

FAQ 10

• How do I transfer call to a queue?
• How do I transfer a call to another user?
• How do I transfer a call to number outside of the company?
• How do I associate a task with an interactor?
• How do I create a task?

View all 10

Known Issues 1

• CXPE unable to make a call

Network Issues 1

• Internet Jumping to Network 1-4 instead of being on RobertJSemrad.com network