Step 1: Press on the ‘Send to Queue’ button on the call banner.
Step 2: Select the queue you want to transfer to from the drop-down list
Step 3 (optional): You can select a user from the selected queue by using the second drop-down list that appears.
Step 4: Press either ‘Redirect and Stay’ in order to stay in the call or press ‘Redirect and Hang up’ to transfer the call to the queue and leave the conversation.
Step 5: If you have selected ‘Redirect and stay’ it automatically puts on hold the person you are transferring. After connecting with your transfer target make sure to select ‘Members’ and ‘Resume’ to un-hold the client.
